Our Client Procedure
Step 1: Phone Consultation
Once you have sent in your enquiry, we’ll contact you to answers some basic questions like:
1. What is your monthly electricity usage?
2. Do you have electric stoves and geysers?
3. What is the main purpose for your Solar PV system?
Step 2: We'll recommend you a system
We’ll provide a solution for your needs and specify:
1. Inverter Model Size
2. Number of Panels
3. Number of batteries and battery model
This will be issued in our first initial estimate quote.
Step 3: Site Assessment
Once you have an idea of the proposed solution, we’ll conduct a site assessment where we examine your roof, distribution board, building structure and inverter distance for our installation team to prepare for.
Optional Extra: We can install a power monitoring system to provide key details to your consumption and peak power demands. Click here to order one
Step 4: Final Recommendation + Invoice
Once mounting structures, cable lengths have been finalised we will issue you your final invoice.
OR
You can purchase the recommended system on our online shopping portal here
Step 5: Deposit (85%)
In order for us to secure and source components for your system we require an initial deposit of 85% of the final invoice.
Step 6: Delivery
The arranged system will then be delivered to your address
Step 8: Installation
One of our installers will arrange with their teams to come and install your system. Expect this time to be 1-2 days depending on the size of your system
Step 9: Final Payment (15%)
Step 10: Issuing of Warrantees and Certificate of Compliance
Warrantees for your Batteries, Inverters and Panels will be issued along with a 500 day workmanship warrantee.
